Making a complaint 

At Speirs Finance we are committed to doing business better, and your feedback is vital to that process. If something has not met your expectations, we want to hear about it.

Please contact us  and your complaint will be acknowledged within 1-2 business days. Alternatively, you may call us on 0800 SPEIRS to discuss the complaint. We will gather and evaluate the information about your complaint, aiming to resolve it within 20 business days.

If you are not satisfied with our response and you are an individual or an organisation with 19 or fewer full-time equivalent employees, you can escalate the matter to Financial Services Complaints Limited (FSCL). FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs. This service is free of charge and they will help you resolve the complaint.

Financial Services Complaints Limited
Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
fscl.org.nz

Phone: 0800 347 257 

Please note that you must attempt to resolve your complaint with us before contacting FSCL.